Frequently Asked Questions
1. What happens if any of the mystery boxes are sold out?
Please sign up to MFJ socials and our newsletter (which can be found on the website) to receive updates about the next drop
2. Do I have to list all teams to avoid or can I suggest leagues?
You can suggest any team/league you wish to avoid. Although we do our absolute utmost to adhere to this, it is important to know it is not always guaranteed as it is stock dependent. We are unable to fulfil specific requests for a shirt i.e only a team from PL.
3. Do you ship to my country?
We ship worldwide
4. Are they this seasons shirt?
We only have a select few of the most current season due to costs. The mystery boxes include shirts up to a few seasons back. We can not fulfil requests for this seasons shirts.
5. How long do I have to wait for my mystery box once I have ordered it?
You are notified when ordering to allow at least 5 WORKING days prior to dispatch. You will receive a shipping email with tracking number when it has been booked for collection. If you need the box sooner, please email firstname.lastname@example.org and we will try our best to prioritise your order.
6. My parcel is being returned to sender - what do I do?
If your parcel is being returned to us, we can resend this out to you once it has been received. If it was returned due to an address error or it was unclaimed, this will incur a charge to resend. It is the buyers responsibility to keep track of their order once it has been dispatched and arrange delivery with their local courier.
7. How do I track my parcel?
You will receive a shipping email with the tracking number listed at the bottom. Please go to www.royalmail.com and enter the tracking number. For international customers, this will guide you to onward local tracking. It is the buyer's responsibility to keep track of their parcel and to arrange delivery / collection with their local courier, to ensure the parcel is not returned back to us. If the parcel is returned, the buyer will incur a charge if they wish for the parcel to be resent to them.